Which OpenVPN client should I use?
Use OpenVPN Connect, the official OpenVPN client, where it is available for Windows. For Linux and Unix, use the supported OpenVPN client or network manager identified in this guide rather than an unverified third-party VPN app.
Where do I download my OpenVPN profile?
In My Servers, open the Cloud1VPN server you want to use and download its current .ovpn profile. The profile contains the server-specific connection settings, so download a new one after a server rebuild, relocation, or profile replacement.
How do I import the .ovpn file?
In OpenVPN Connect, the official OpenVPN client, choose Upload File or Import Profile and select the downloaded .ovpn file. Import the original download directly; do not copy its contents into a text editor, messaging app, or another profile.
Do I need to enter my Cloud1VPN account password?
Only if the member area or the supplied profile explicitly tells you to do so. Follow the authentication behavior in the imported profile and do not substitute your Cloud1VPN account password for an unexpected credential prompt.
How should I configure the imported profile?
Use the settings supplied in the downloaded profile without changing certificate, server, DNS, or route directives. If the client lets you label the connection, use a clear server name and keep only one Cloud1VPN profile active at a time.
Can I import the same profile on more than one device?
Use the current profile only as permitted by your Cloud1VPN service and server setup. Download and import the profile separately on each device, and avoid copying it through shared folders or chat apps because it contains private connection material.
How do I confirm that setup worked?
Connect the imported profile, wait for the client to report that the VPN is connected, then open What's My IP?. A full-tunnel Cloud1VPN profile should show your Cloud1VPN server address.
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