Which IKEv2/IPsec client should I use?
Use the maintained IKEv2/IPsec client described in this guide, such as strongSwan where supported. Use the supported client and setup flow in this guide instead of a random third-party VPN application.
Where do I download my IKEv2/IPsec profile?
In My Servers, open the Cloud1VPN server you want to use and download its current IKEv2/IPsec credential bundle or configuration profile. It is tied to that server, so retrieve a replacement after a rebuild, relocation, or credential renewal.
How do I import the profile and certificates?
Install the client certificate, private key, and issuing CA in the client locations described in this guide, then use the supplied server identity in the connection profile. Keep the server address, server identity, authentication method, and certificate material exactly as supplied by Cloud1VPN.
Do I need the complete certificate bundle?
Yes. Certificate-based IKEv2 needs the client certificate, its private key, and the issuing CA as required by your client. Importing only the public certificate is not enough to authenticate the connection.
How should I configure the VPN connection?
Use the Cloud1VPN server address and identity exactly as given. Do not replace the server identity with an IP address or disable certificate validation. If the client offers a connection name, label it clearly and keep only one VPN connection active while testing.
Should I replace an older IKEv2/IPsec profile?
Yes, whenever Cloud1VPN supplies a new profile or credential bundle. Remove the old VPN connection and its superseded profile, then import the current download instead of editing the old configuration manually.
How do I confirm that setup worked?
Connect the installed profile, confirm the system shows the VPN as connected, then open What's My IP?. A full-tunnel Cloud1VPN profile should show your Cloud1VPN server address.
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